Terms of Service

1. What this agreement covers

These Terms of Service ("Terms") govern access to and use of CargoFlow (the "Service"), a load-planning and weight-and-balance support platform operated for air-cargo operators. By creating an account or using the Service, a client ("you", "your organization") agrees to these Terms. If a final, counsel-reviewed version differs from this draft, the reviewed version will govern once published.

2. Acceptable use

You may use the Service only for legitimate load-planning, manifest management, and related operational purposes within your organization. You agree not to:

• Use the Service to plan, document, or represent a flight as compliant when the underlying aircraft configuration, weight, or balance data has not been verified against your own certified sources.
• Attempt to access another tenant's data, bypass access controls, or probe the Service for vulnerabilities without prior written permission.
• Upload manifest, dangerous-goods, or configuration data you are not authorized to submit, or that infringes a third party's rights.
• Use automated means to scrape, resell, or redistribute the Service or its output outside your organization without a separate written agreement.
• Interfere with the Service's availability (e.g. excessive automated requests beyond normal operational use) in a way that degrades it for other tenants.

3. Operational data is provisional, not certified

This is the most important section of these Terms and repeats a disclaimer shown throughout the Service itself:

CargoFlow's load and balance output is a provisional planning document, not a certified weight & balance release. Aircraft configuration values used by the engine — door and fuselage geometry, CG envelope, DOW/DOI arm, %MAC and index presentation — are operational values entered for planning purposes, pending each tail's own certified AFM/ACJ/AHM/LIR figures. The Service does not replace your organization's certified aircraft data, your weight-and-balance manual, or the judgment and sign-off of a qualified loadmaster.

The Service is designed so that no plan is presented as final without independent re-validation inside the engine, and no plan is approved by the conversational agent itself — a human loadmaster or authorized user must review and sign off before a plan is treated as operational. Your organization remains solely responsible for verifying aircraft data accuracy, for final load and balance sign-off, and for compliance with applicable aviation regulations (including dangerous-goods regulations) before dispatch.

For clarity: the sole legal authority for the loading and dispatch of any aircraft is your organization's own aviation-authority-approved weight-and-balance program, procedures, and qualified personnel. The Service can support that program; it does not form part of it unless and until your organization's own approval process says so. Dangerous-goods segregation checks in the Service are an advisory aid based on a simplified segregation table — they do not replace verification against the current edition of the IATA Dangerous Goods Regulations by a qualified person.

4. Accounts and responsibilities

• Each account belongs to a client organization (tenant). Your organization is responsible for the accuracy of data it uploads and for the conduct of the users it authorizes.
• You must keep login credentials confidential and notify us promptly of any suspected unauthorized access.
• Administrators within your organization may create, deactivate, or impersonate users belonging to the same tenant for support and troubleshooting purposes; that activity is logged (see the Privacy Policy).
• You are responsible for the dangerous-goods declarations, weights, and other data your organization enters or uploads, and for verifying it against source documents before relying on any output.

5. Availability and support

The Service is provided on an operational, best-effort basis during this early-access period. No specific uptime, response-time, or support-level commitment is made in this draft; any such commitment will be set out in a separate signed order form or service-level agreement, not implied by this page.

6. Limitation of liability

To the maximum extent permitted by law, CargoFlow and its operators are not liable for indirect, incidental, or consequential damages arising from use of the Service, including losses arising from reliance on operational (non-certified) data as if it were certified, or from a failure to obtain the required human sign-off before dispatch. Nothing in these Terms is intended to exclude liability that cannot be excluded by law. This section is a placeholder pending review by qualified counsel and may change materially in the final version.

7. Termination

Either party may terminate access under terms to be set out in an order form or subscription agreement. On termination, your organization may request export of its own data (manifests, documents, audit history) for a reasonable period, after which it may be deleted in line with the retention terms in the Privacy Policy.

8. Changes to these Terms

Because this is a draft, expect material changes as legal review proceeds. Clients will be notified before any revised version is treated as binding.

9. Contact

Questions about these draft Terms can be sent to the CargoFlow team through your normal point of contact, or via the demo-request form on the homepage.